Best Western Plus Palo Alto Inn and Suites

The staff were very nice and accommodated. Erin went out of his way to make us happy, and he never hesitated. Gabby is also very helpful in adding another day for us to stay with a very pleasant voice. Yvonne, Lisa, Crystal, Pedro, and shelly are great people always willing to help.

Wow what a great experience. My husband says we will definitely stay here for our next visit to San Antonio. This is not a 5 star hotel but it sure felt like it. The staff were amazing. Rooms are clean and welcoming. Plenty of parking. We even used the indoor pool and spa. Breakfast was delicious.

Hotel was very clean and the staff were very polite and helpful. Hotel had a complimentary breakfast with the works...waffles were the best part, but the breakfast bar was always stocked and fresh. Our room had coffee, mini fridge and microwave. Beds were comfortable and bathrooms were clean! The only issue I had for our stay was that when I booked I requested a room with a bathtub but when we arrived the hotel was completely booked and the room they had set for us only had a shower ... it was a large shower but I was looking forward to a relaxing soak...we did use the hot tub and pool which were clean and usable... this hotel was approximately 15 to 20 minutes from down town San Antonio and just a few minutes from a few fast food joints...and 15 minutes from the At&t center...overall we will be booking this hotel again in the future!

Check-in was very good. Christain R did an amazing job. Very friendly and very helpful. The gentleman who worked the next shift after him was also very helpful and friendly. This person and I wish I would have gotten his name honored the same price I had gotten online because I needed to stay a little longer than I booked for. Breakfast was amazing. The food was very fresh and well stocked. The ladies did great. Cleanliness of room. Very clean, the cleaning staff did great..

The receptionist was very friendly and helpful when we checked in. She told us where all the amenities were, including the pool (and it was cold outside...lol). The room was clean and just the right size for the three of us. The bathroom was clean and the shower worked great, no complicated faucet to deal with. We had a very comfortable night. Breakfast was very good with a large selection of items to choose from. We'll definitely stay here again if we're ever in the area.