Best Western Plus Palo Alto Inn and Suites
What Guests Say
The staff were very nice and accommodated. Erin went out of his way to make us happy, and he never hesitated. Gabby is also very helpful in adding another day for us to stay with a very pleasant voice. Yvonne, Lisa, Crystal, Pedro, and shelly are great people always willing to help.
Diana
June 2024
Great variety for all the family. My favorite eggs and refried beans with hot sauce. Everything looked fresh and delicious.
Maria
September 2024
Staff were very helpful A hot Breakfast was offered
Dora
May 2023
Hotel was very clean and the staff were very polite and helpful. Hotel had a complimentary breakfast with the works...waffles were the best part, but the breakfast bar was always stocked and fresh. Our room had coffee, mini fridge and microwave. Beds were comfortable and bathrooms were clean! The only issue I had for our stay was that when I booked I requested a room with a bathtub but when we arrived the hotel was completely booked and the room they had set for us only had a shower ... it was a large shower but I was looking forward to a relaxing soak...we did use the hot tub and pool which were clean and usable... this hotel was approximately 15 to 20 minutes from down town San Antonio and just a few minutes from a few fast food joints...and 15 minutes from the At&t center...overall we will be booking this hotel again in the future!
Hebert
February 2023
Check-in was very good. Christain R did an amazing job. Very friendly and very helpful. The gentleman who worked the next shift after him was also very helpful and friendly. This person and I wish I would have gotten his name honored the same price I had gotten online because I needed to stay a little longer than I booked for. Breakfast was amazing. The food was very fresh and well stocked. The ladies did great. Cleanliness of room. Very clean, the cleaning staff did great..
Monty
December 2022
The receptionist was very friendly and helpful when we checked in. She told us where all the amenities were, including the pool (and it was cold outside...lol). The room was clean and just the right size for the three of us. The bathroom was clean and the shower worked great, no complicated faucet to deal with. We had a very comfortable night. Breakfast was very good with a large selection of items to choose from. We'll definitely stay here again if we're ever in the area.
Zamora
December 2022
The hotel was overall really good, according of what we paid. The check in was really fast, the room was ready and clean when we arrived. The lobby, dining room and restrooms were really clean. The rooms have TV, microwave, mini fridge, everything what you will need. The a/c worked perfectly. The bed was so much comfortable and they cleaned our room all days, and left clean towels. Really quiet hotel, and located near main highways. The breakfast was from 6:30am-9am, and it was really good and complete. It has free parking and ever when we arrived at midnight one night, we found a good near parking spot. The check out was really fast too.
Ntovarb
July 2022
Convenient location
David
October 2024
The staff were very friendly....maybe not so much the breakfast server who made a smart remark when I asked if i can have 2 items, then I asked for the 3rd and she reacted with "so you want all 3 then?" With a little bit of an attitude. The room was cleaned well, the location was great with a Jack in the box right next to it and convenience store. Lobby was nicely decorated for Halloween and due to shower head issues in the morning, they allowed us to extend our check out time to 12pm.
Josie
October 2021
Hotel always clean Front desk & all other staff very friendly Breckfest is food.. Asked for a room on the upper floor, and we were given it with no problem or upper charge.
Marco
January 2025
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